AI-powered service management
Purpose-built ITSM
Our solutions were built from the ground up by ITSM experts for ITSM experts, rooted in our Secure by Design principles—delivering true ITSM innovation.
Our solutions were built from the ground up by ITSM experts for ITSM experts, rooted in our Secure by Design principles—delivering true ITSM innovation.
Intuitive administration
Configure and manage with ease. Our drag-and-drop interface makes setup a breeze—no need for a dedicated team to run the show.
Configure and manage with ease. Our drag-and-drop interface makes setup a breeze—no need for a dedicated team to run the show.
Observability + ITSM
The perfect pair to keep your critical systems online. Connect ITSM and Observability for faster detection and smoother remediation.
The perfect pair to keep your critical systems online. Connect ITSM and Observability for faster detection and smoother remediation.
Built with you in mind.
Your feedback drives us. We collaborate closely with our customers to design ITSM solutions that truly work for you, every single day.
Your feedback drives us. We collaborate closely with our customers to design ITSM solutions that truly work for you, every single day.
End-to-end service management
Service management
Everything you need to resolve incidents and provide services across the business, including incidents, services, knowledge, change, and service level management. Built with sophisticated automation and AI engines to keep everyone working.
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Asset management and Configuration Management Database (CMDB)
Discover and manage all of your assets in a single place. For assets central to your infrastructure, turn them into CIs to map out dependencies and hierarchies, and visualize relationships between them.
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Artificial intelligence (AI) and automation
The core of driving efficiency is our sophisticated automation engine and use of artificial intelligence to help both employees and IT agents get answers faster.
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ESM for every team
ITSM isn’t just for IT teams anymore. Every department is a provider of services and a solver of problems, and they require the same ease-of-use and sophistication that IT has.
Read moreThe AI-powered service management solution you need
SolarWinds Service Desk is a modern, IT service management (ITSM) solution that streamlines IT operations and elevates user experiences through better IT Service Management. Built on our AI by Design foundation, your own generative AI sidekick will free up your agents to focus on what really matters. Try Service Desk free for 30 days.
86%
of Fortune 500 companies use SolarWinds
34
Awards received in 2024
300K+
SolarWinds customers worldwide
85% reduction in IT Issues
“SolarWinds was the right choice for our organization because it allowed us to identify and control the information our end users submit within their incidents.”
IT Systems & Security Administrator
Calgary Counselling Centre READ THE CASE STUDY
Trusted by leading companies
